FAQ & TERMS

Returns

Each piece of our furniture is made to order and customized with the colors, wood and fabric of your choice, and as such we are unable to accept returns or exchanges after an order is placed.

Shipping

Our furniture ships securely wrapped, boxed and palletized via our LTL carrier. We offer both domestic & international shipping.

Domestic shipping costs can be expected to add between 10-20% to the cost of the order.

For international shipping please send us an email at info@revolutiondh.com and we will send you a quote.

For all shipping quotes please provide your name, delivery address, and contact phone number.

Contract Grade

We take pride in our customer relationships and quality of our furniture. Our shop can accommodate orders of any scale and we enjoy working directly with our clients to create furniture that fits the needs of any project.

Our furniture is designed and built to withstand the traffic of commercial environments. Our metal frames are welded and powder coated, our wood construction has durable tenoned joinery and our graded in upholstery fabrics are all commercial grade.

Ordering / Questions

For orders and any questions you may have please email us at info@revolutiondh.com

Trade Discount

We offer a trade discount to interior designers, procurement companies, architects and other members of the design trade. Please reach out to info@revolutiondh.com for more information. Business/License number may be required at our discretion.

Lead Time

Our standard lead time is 8-10 weeks from receipt of deposit. In many cases we are able to provide rush orders for an additional fee. If your order is time sensitive please get in touch and we will do our best to accommodate.

Deposit

We require a non-refundable 50% deposit on all orders over USD $5000. The remaining payment is due upon delivery of furniture. For orders $5000 and below full payment is due at time of purchase.

Payment

We accept payment by check, ACH (via Quickbooks), and Credit Card (with a 3% processing fee).

Our mailing address is:

Revolution Design House
PO Box 14555
Portland OR, 97293

Customization

Wood Finishes

If you are interested in our furniture, but prefer a wood not available in our catalog, please reach out and we will be happy to work with you to create a piece to your specifications. Additional costs can be expected for custom wood finishes.

Powder Coating

For custom colors or specialty finishes not available in our catalog please send us a sample or product number/description in order to ensure compatibility and availability. Additional costs can be expected for custom colors & finishes.

Dimensions

We are able to customize the dimensions of our furniture to meet the requirements or desires of many projects. Whether it is turning a chair into a loveseat or changing seat height we are happy to accomodate. Please send us an email with your desired dimensions and we will send you a quote.

At Revolution Design House we strive to create furniture that fits the needs of any project. We offer a wide range of powder coating colors, upholstery options and wood finishes across our furniture line. We aim to provide our clients the choices they need to create unique pieces. If your project requires options outside of our catalog we are more than happy to further customize our furniture to fit your needs.

For all customization inquiries please send an email to info@revolutiondh.com

C.O.M.

We offer upholstery with C.O.M (Customers Own Material) on all of our upholstered pieces. We are happy to use your provided fabric however we may require a sample to ensure compatibility if it is something we have not worked with before.

Care instructions

Divina family

Removing stains from textiles in the Divina family can be difficult, as the fabric is being pressed after fulling in order to achieve the felt-like surface.

Particularly on new woollen covers, the fibres will slightly rise when the fabric becomes moist. The moist area will appear as a darker stain. The textile cannot be pressed again, however, it is possible to reduce the discolouration by spraying water over the entire furniture piece. When using the furniture and at normal humidity levels, the wool fibres will rise and potential stains will become less visible..

Cleaning and impregnation

It is usually recommended that upholstered furniture with normal commercial use should be cleaned 2–3 times a year. Upholsteries in private households usually need less frequent cleaning.

Textiles made from cotton are often impregnated. However, the treatment is not permanent and can be worn off during usage or cleaning. We therefore suggest to re-impregnate the textile after cleaning.

We do not recommend impregnation of woolen upholstery fabrics, as wool itself is dirt-repellent. Impregnation of fabrics made from 100% Trevira CS should be avoided since it decreases the fabric’s permanent flame-retardant attributes.

Regular maintenance and cleaning removes dirt before it settles in the fabric and damages the fibres. Appropriate maintenance and regular cleaning can prolong the textile’s life cycle and reduce costs for renovation and repair, replacement and disposal.

In order to ensure satisfying cleaning results, we recommend to contact a professional cleaning institute. Employing pHneutral

carbon dioxide solutions for cleaning is recommended because this method avoids the use of soap. A professional cleaning institute may also assist in working out maintenance schedules, which ensure that the fabrics are maintained properly so that a good indoor climate and a maximum duration of the upholsteries are achieved.

Use washing detergent designated for coloured textiles and obey the dosage. Wash the fabric inside-out and load only half on the machine. Spin-dry the fabric with decreased speed. The covers should be dried while suspended and mounted or applied while still slightly damp in order to ease the process. (via https://kvadrat.dk/care-and-maintenance/upholsteries)

WOOD

Wood finishes can be cleaned using a soft rag with warm soapy water or simple green. Do not use abrasive cleaners or applicators on wood finishes.

POWDER COATING

Powder-coating can be cleaned using a soft rag with warm soapy water or simple green. Do not use abrasive cleaners or applicators on powder-coating.

Upholstery

Maintenance of upholstery textiles

Regular cleaning is important in order to keep the upholstery textile looking its best and to prolong its life. Dust and dirt wear down the textile and also reduce its fire-retardant properties.

Normal cleaning

Vacuum frequently, ideally every week, at half power where appropriate. Wipe upholstery fabrics made from polyurethane with a dry or moist cloth. May also be vacuum cleaned with a soft brush.

Stain removal

If you act quickly, it is not difficult to remove spills and prevent stains from forming. However, we cannot guarantee complete stain removal. First, scrape off any liquids or hardened residues with a spoon or a scoop before you proceed. Any loose particles must be vacuum cleaned before further cleaning. Liquids must be soaked up with an absorbent napkin or cloth.

Remove non-greasy stains by carefully dabbing with a lintfree cloth or sponge wrung out in warm water. Edge marks can be avoided by dabbing gently in circular motions towards the centre of the stain with a clean lint-free cloth. Remove greasy stains by using appropriate detergents or solvents. In all cases, we recommend to test stain-removal agents on an inconspicuous area first, to see if there is any effect on the cover.

Make sure to dry the fabric fully before use. It may also be necessary to use a hairdryer to avoid leaving edge marks. This applies especially to microfibre textiles.

These tips are purely recommendations and cannot guarantee complete stain removal. In all cases, we recommend contacting a professional dry cleaning. In order to ensure satisfactory results, particularly for large stains, we recommend to contact a professional dry cleaner. It is important to state whether the stain has already undergone treatment.

Due to excess dye in jeans, dark jeans may leave stains on textiles; washing and cleaning may not always lead to satisfying results. Stains from jeans on polyurethane products may be removable by using a rubber.

Warning - do not rub the material hard because this could result in loss of colour or potentially damage the nap.

Be careful when using solvents; these could dissolve the upholstery materials beneath. Never use un-concentrated detergents or bleach, ammonia or soap intended for hard surfaces.

WArranty

This warranty does not apply to:

- Goods subjected to misuse or abuse

- Fabrics and leather Goods (where the original warranty provided by the manufacturers of these materials shall solely apply)

- Damage caused by a carrier or installer

- Normal wear and tear or acts of omissions of parties other than the Seller (including fabric treatments, user modifications and improper installation)

- Any third party materials applied to Goods

- Dramatic temperature variations or exposure to unusual conditions during use, installation, transportation or storage

- Changes in surface finishes including colorfastness due to aging or exposure to light (including sunlight)

- Damage resulting from exposure to extreme weather or extreme atmospheric conditions

- Any faults relating to the Buyer-supplied material for COM or customized Goods

- Natural weathering of wood both interior and exterior due to sunlight or moisture

OUR COMMITMENT TO YOU

Revolution Design House warrants to the buyer, and only to the original buyer, that goods shall be free of defects in material and /or workmanship attributable to manufacturer (except fabrics and leathers and with the limitations listed below) for a period of 2 years from date of shipment to buyer. Warranty is subject to normal use under normal conditions. Seller shall, upon prompt written notice, repair or replace, at its option and costs, the affected part or parts. Replacement goods will be released to the same delivery point of the original items that are being replaced. No Goods may be returned by the Buyer without Seller’s prior written authorization. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES REVOLUTION DESIGN HOUSE'S ENTIRE OBLIGATION. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Revolution Design House shall in no event be liable for incidental or consequential damages. All claims for seller's failure to comply with this warranty shall be governed by the provisions of this paragraph.